Shipping Policy — Musk Mall
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Last Updated: [04/09/2026]
This policy explains how orders are shipped through the Musk Mall platform. Please read it carefully before completing your order.
Who Handles Shipping
Musk Mall is an intermediary marketplace that connects perfume sellers with buyers. The selling dealer is responsible for shipping your order, packaging it properly, and handing it over to the shipping company. The dealer’s name is clearly displayed on each product page and in your order details.
Shipping Regions
We currently serve the Gulf Cooperation Council (GCC) countries:
United Arab Emirates · Saudi Arabia · Kuwait · Qatar · Bahrain · Sultanate of Oman
The countries each dealer ships to may vary. Available shipping options will be displayed during checkout based on your delivery address and the dealer selling the product.
Order Processing Time
Dealers registered on our platform are required to prepare orders and hand them over to the shipping company within a maximum of two business days after the order is confirmed.
Processing times may be longer during peak seasons such as Ramadan, public holidays, or White Friday, or if a product is temporarily out of stock. You will be informed if this occurs.
Delivery Time
Estimated delivery times after the order has been shipped are:
- Within the same country: 1–3 business days
- Between GCC countries: 3–7 business days
These delivery times are estimates only and are not guaranteed. Delivery may be affected by customs procedures, public holidays, or circumstances related to the shipping company.
Shipping Costs
Each dealer determines their own shipping fees. The shipping cost will be clearly displayed before you confirm your order. Some dealers may offer free shipping when your order exceeds a certain amount.
Customs Duties
Orders shipped between GCC countries may be subject to customs duties, import taxes, or other applicable charges. These charges are the responsibility of the buyer and are not included in the product price or shipping cost unless otherwise stated.
Shipment Tracking
Once your order has been shipped, you will receive a message containing the tracking number and the name of the shipping company. You can track your shipment through the shipping company’s website or through the “My Orders” section of your Musk Mall account.
Delivery Address
Please make sure that your delivery address and phone number are correct before confirming your order. Musk Mall and the selling dealer are not responsible for delays or lost shipments resulting from incorrect or incomplete address information provided by the buyer.
If you need to change your address after placing an order, contact the dealer immediately through the platform’s messaging system. The delivery address can only be changed before the order has been shipped.
Failed Delivery
If the shipping company is unable to deliver the shipment after three delivery attempts, or if the buyer refuses to accept the shipment without a valid reason, the shipment may be returned to the dealer. In such cases, the buyer may be responsible for both the original shipping cost and the return shipping cost.
Damaged or Lost Shipments
If your order arrives damaged, take clear photos of the package and the product before fully opening the package and contact the dealer within forty-eight (48) hours of receiving the shipment.
If your shipment has not arrived within the expected delivery period, contact the dealer first. If you do not receive a response from the dealer within forty-eight (48) hours, contact us at info@themuskmall.com, and we will follow up with the dealer on your behalf.
Perfume Packaging
Our dealers are required to package perfumes using appropriate protective materials designed to protect the products from breakage and heat during transportation. Perfumes are considered flammable goods, and their shipment may be subject to restrictions imposed by certain air freight and courier companies. These restrictions may affect the shipping methods available for your order.
Musk Mall’s Role
We monitor dealers’ compliance with our shipping standards and review customer feedback regarding delivery speed and packaging quality. Dealers who repeatedly fail to comply with these standards may have their accounts suspended.
If a shipping-related dispute arises and you are unable to resolve it directly with the dealer, you may contact us, and we will attempt to mediate between both parties to reach a fair resolution.
Contact
For any questions regarding the shipping status of your order, please contact the selling dealer directly through
the platform’s messaging system or through the WhatsApp number displayed on the dealer’s store page.
Musk Mall does not directly handle routine shipping inquiries because the selling dealer
is the party with access to the specific status and shipping details of your order.
If the dealer does not respond within forty-eight (48) hours, contact us at ,info@themuskmall.com]
and we will follow up with the dealer.